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Frequently Asked Questions

Bad faith in the insurance industry refers to an insurer’s intentional dishonesty or failure to uphold its legal and contractual obligations to a policyholder. This may include actions such as unjustly denying a valid claim, delaying claim processing without reason, failing to conduct a proper investigation, or providing misleading or incomplete information. Bad faith conduct violates the duty of good faith and fair dealing that insurers owe to their policyholders.

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